Introduction to Hospitality Management explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. For courses in Introduction to Hospitality and Hospitality Management. Lire la suite
Capturing the flavor and breadth of the industry, Introduction to Hospitality Management explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field.
Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities.
Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.
For courses in Introduction to Hospitality and Hospitality Management.
I The Hospitality Industry and Tourism
01. Welcome to the Hospitality Industry
02. Tourism
II Lodging
03. The Hotel Business
04. Rooms Division Operations
05. Food and Beverage Operations
III Restaurants, Manager Services and Beverages
06. Restaurant Business
07. Restaurant Operations
08. Managed Services
09. Beverages
IV Recreation, Theme Parks, Clubs and Gaming Entertainment
10. Recreation, Theme Parks and Clubs
11. Gaming Entertainment
V Assemblies And Event Management
12. Meetings, Conventions, Expositions
13. Special Events
VI Managerial Areas of the Hospitality Industry
14. Leadership and Management
15. Control
16. Planning
17. Organizing
18. Communicating and Decision-Making