Operations and Process Management

Operations and Process Management, 6th Edition, by Nigel Slack and Alistair Brandon-Jones, is the market-leading text on operations and process management. This innovative text approaches the subject from a managerial perspective and provides clear and concise coverage of the nature, principles, and practice of operations and process management. The content is organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace. Each chapter provides a range of examples, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges. This new edition includes new cases studies drawn from diverse range of industries and regions, and coverage of new topics such as servitisation and the co-creation of services. This text introduces operations and process management for everyone who wishes to understand the nature, principles and practice of the subject, inspiring a critical and applied mastery of the core principles and processes which are fundamental to successfully managing business operations. It is aimed primarily at students with some management experience, or those who are about to embark on a career in management.